Shipping & Returns

Shipping  

 

We are currently experiencing very high demand in these strange times during the pandemic. Our warehouse team and couriers are working hard to get your parcels to you on time, whilst following strict safety guidelines. Most of our orders are arriving within 7 working days, however some parcels are taking longer to arrive. At the moment we advise that you add on an extra day or so to your shipping window so please bear this in mind before you choose your shipping method. Please check the tracking via your shipping confirmation or feel free to contact us. 

If you have pre-ordered an item in your shipment we will wait until this is in until we ship the rest of your order unless we are told otherwise and you have requested to split the order. Further delivery charges may be applied if you wish to ship items separately. 

We are working towards cheaper shipping rates but we also want your lovely orders to get to you on time and therefore use a more reliable shipping method. We also pay a premium on our packaging which is eco friendly. We use a warehouse to professionally pack and ship your orders to you which is covered in the cost that we charge but we do offer free shipping from £75.

Please do feel free to contact us about any of the above on customerservice@sisiandseb.com

Our shipping charges are as follows:

UK & UK Offshore

FREE shipping on UK orders over £75 (Excludes UK Offshore) 

All of our orders to the UK are sent with Hermes or DPD for larger parcels or if selected for next day deliveries. Please note the cut off for DPD next day delivery is 12 noon. 

Service  Weight  Price 
Free Standard Shipping  Orders over £75
Hermes 48hr Parcel  150g-20kg  £         5.95
Hermes 48hr Packet  0-150g   £         4.95
DPD Next Working Day (Cut-off 12 noon)  0-30kg   £         8.50
DPD Next Working Before Noon (Cut-off 12 noon)  0-30kg   £       12.00
DPD Satuday Delivery (Cut-off 12 noon)  0-30kg   £       15.95

 

European Orders  

All of our orders are sent via DPD and in some cases DHL. Our shipping rates vary and are calculated at checkout depending on the weight of your parcel. We aim to dispatch your orders within 24 hours of you placing your order Monday to Friday but please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you but please be aware this may take longer during busier periods. Please note we cannot be held accountable for any duty or tax charges applied and these will be payable by the customer. We also cannot account for any delays that may be incurred here either.

Please see our table below for shipping costs to Europe:

Country

Shipping 0-30kg

Ireland, Guernsey, Isle Of Man, Jersey, Belgium, Czech Republic, Germany, Luxembourg, Netherlands

£      25.00

France, Austria, Denmark, Hungary, Lithuania, Poland, Slovakia, Slovenia

£      25.00

Estonia, Italy, Latvia, Portugal, Spain, Sweden

£      20.00

Bulgaria, Croatia, Finland, Romania

£      25.00

Greece

£      40.00

Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Bouvet Island, Faroe Islands, Georgia, Greenland, Guadeloupe, Holy See (Vatican City State), Iceland, Israel, Kosovo, Liechtenstein, North Macedonia, Malta, Mayotte, Moldova, Republic of, Montenegro, Reunion, San Marino, Serbia, Switzerland, Ukraine, Norway, Turkey

£      35.00

 

Outside Europe 

Our shipping rates vary and are calculated at checkout depending on the weight of your parcel. We use DHL for our overseas shipments outside Europe. We

Please note we cannot be held accountable for any duty or tax charges applied and these will be payable by the customer. We also cannot account for any delays that may be incurred here either. Please allow at least two weeks for orders outside of Europe. 

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you but please be aware this may take longer during busier periods.

Please see our table below for shipping costs:

Country

Weight

Price

Canada, Russia, United States, United States Minor Outlying Islands

0-2.5kg

£   30.00

 

2.5 - 5kg

£   40.00

 

 

Afghanistan, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Hong Kong, India (36 of 37 states), Indonesia, Iran, Islamic Republic Of, Iraq, Japan, Jordan, Kazakhstan, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Papua New Guinea, Philippines, Pitcairn, Qatar, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor Leste, Tokelau, Tonga, Turkmenistan, Tuvalu, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Wallis And Futuna, Yemen

0-1kg

£   30.00

 

1-2.5kg

£   35.00

 

2.5-5kg

£   40.00

 

We do not currently ship to the following countries but please email us customerservice@sisiandseb.com and we can get a quote for shipping should you need one: 

Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India (1 of 37 states), Jamaica, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Monaco, Montserrat, Morocco, Mozambique, Namibia, Netherlands Antilles, Nicaragua, Niger, Nigeria, Panama, Paraguay, Peru, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Uganda, Uruguay, Venezuela, Western Sahara, Zambia, Zimbabwe

Returns Policy

 

Any orders placed from 1st November 2020 will be exchangeable until 14th January 2021. None of our items will include prices so do not worry about this if you are sending a gift. 

If you would like to return your order or part of it, please email us as soon as possible after receiving your shipment: customerservice@sisiandseb.com. 

Our return policy is 14 days from the delivery date. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund but we can exchange this for you or issue store credit. If you receive your item and are not happy with it please drop us an email (customerservice@sisiandseb.com) as soon as you have received your parcel.  

To be eligible for a return, your item must be unused and in the same condition that you received it, the tags must still be intact and attached to the product. 

Several types of goods are exempt from being returned. We do not accept products that are intimate i.e. swimwear. 

To complete your return, we require a receipt or proof of purchase. The order number you received when you placed your order is sufficient - Please do not send your purchase back to the manufacturer. 

Please fill out the returns slip included in your parcel to help us process this quickly on receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days

Late or missing refunds (if applicable)
Once your refund has been authorised by us and you have had email confirmation, it will take some time for the monies to go back into your account, you should allow 10 working days for this. If the money doesn't show in your account we advise that you check with your bank. Feel free to contact us at customerservice@sisiandseb.com if you have still not received the money after this time. 

Sale items
These will be refunded at the price they were bought at, at the time of purchase and not at the full price amount. 

Exchanges (if applicable)
If the size or style you ordered does not fit please send us an email at help@sisiandseb.com and we can advise on the exchange procedure. 

Faulty damaged items (if applicable)
If you feel you have received a faulty or damaged product, please photograph the parcel contents as soon as possible and email us: customerservice@sisiandseb.com and we can advise the next steps for you. 

Our return address is: 

Diamond Logistics, Unit 11 Pucklechurch Trading Estate, Pucklechurch, Bristol, BS16 9QH

You will need to pay for your own shipping costs and we advise that use a recorded/trackable service for returning your items to ensure that these don't get lost. Shipping costs are non-refundable unless the goods have been confirmed as faulty.