Shipping & Returns

Shipping 

Postage charges are as follows:

UK & Republic of Ireland 

FREE delivery on any order if you're based in Winchester, Hampshire, UK 

Please contact carley@sisiandseb.com for more information 

FREE shipping on UK and Republic of Ireland orders over £60  

Our shipping rates for the UK are as follows: 

Royal Mail Postal Service  0-0.1kg 0.1kg-2kg 0.1kg-0.5kg  0.5-1kg 1-2kg 2-5kg
Royal Mail 2nd Class Signed for(2-3 days) This is our standard service   £3.00  £3.95        £14.75
Royal Mail 1st Class Signed for (1-2 days)   £3.50  £4.50      £6.50  £16.85
Royal Mail Special Delivery (Guarenteed by 1pm)   £6.50    £7.30  £8.60  £11.00  £26.60

 

All of our orders are sent via Royal Mail and will require a signature. We are happy to ship without a signature at your request but we cannot accept any responsibility for the parcel. Please email us at help@sisiandseb.com for more information. 

Ireland 

0-1kg  1-2.5kg 2.5-5kg
Ireland   £       10.00  £       15.00  £       20.00

 

Orders Over £60 to Ireland are FREE 

Europe

All orders are sent via DHL Express outside of the UK which we recommend but if you would like cheaper shipping we are happy to do this for you but cannot accept responsibility for parcels. Please email us help@sisiandseb.com for more information on this. 

FREE shipping on Europe orders over £150

Our rates are roughly the following for anything under £150 for Europe:

Country  0-1kg 1 to 2.5kg 2.5kg to 5kg 
Austria   £       18.00  £       20.00  £       25.00
Belgium   £       10.00  £       15.00  £       20.00
Bulgaria   £       18.00  £       20.00  £       25.00
The Canary Islands  £       20.00  £       25.00  £       30.00
Croatia   £       18.00  £       20.00  £       25.00
Cyprus   £       18.00  £       20.00  £       25.00
Denmark   £       18.00  £       20.00  £       25.00
Estonia   £       18.00  £       20.00  £       25.00
Finland   £       18.00  £       20.00  £       25.00
France   £       10.00  £       15.00  £       20.00
Germany    £       10.00  £       15.00  £       20.00
Greece   £       18.00  £       20.00  £       25.00
Hungary  £       18.00  £       20.00  £       25.00
Iceland   £       20.00  £       25.00  £       30.00
Ireland   £       10.00  £       15.00  £       20.00
Isearal   £       20.00  £       25.00  £       30.00
Italy   £       18.00  £       20.00  £       25.00
Lithiuania   £       18.00  £       20.00  £       25.00
Luxembourg   £       10.00  £       15.00  £       20.00
Norway   £       20.00  £       25.00  £       30.00
Poland   £       18.00  £       20.00  £       25.00
Portugal   £       18.00  £       20.00  £       25.00
Romania   £       18.00  £       20.00  £       25.00
Slovakia   £       18.00  £       20.00  £       25.00
Spain   £       18.00  £       20.00  £       25.00
Sweden   £       18.00  £       20.00  £       25.00
Switzerland   £       20.00  £       25.00  £       30.00

 

Parcels will be delivered within 2-3 business from when you order 

Outside Europe 

FREE shipping on orders outside Europe over £200

Please note: we cannot be held accountable for any duty of tax chargers applied and these will be payable by the customer.  

Our rates are roughly the following for anything under £200 for anywhere outside Europe:

Country  0-1kg 1 to 2.5kg 2.5kg to 5kg 
America   £       20.00  £       25.00  £       30.00
Australia   £       25.00  £       25.00  £       35.00
Canada   £       20.00  £       25.00  £       30.00
China   £       25.00  £       30.00  £       30.00
Dubai   £       25.00  £       30.00  £       35.00
Hong Kong   £       25.00  £       30.00  £       35.00
Indonesia   £       25.00  £       30.00  £       35.00
Japan   £       25.00  £       30.00  £       35.00
New Zealand   £       25.00  £       30.00  £       35.00
Russia   £       20.00  £       25.00  £       30.00
S. Africa   £       25.00  £       30.00  £       35.00
South Korea  £       25.00  £       30.00  £       35.00

 

Parcels will be delivered within 2-3 business from when you order 

Please note: Most orders are dispatched within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched.  

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you receive your item and are not happy with it please drop us an email: help@sisiandseb.com. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. We do not accept products that are intimate i.e. swimwear. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days


Late or missing refunds (if applicable)
Once your refund has been authorised by us and you have had email confirmation, it will take some time for the monies to go back into your account, you should allow 10 working days for this. If the money doesn't show in your account we advise that you check with your bank. Feel free to contact us at help@sisiandseb.com if you have still not received the money after this time. 

Sale items
These will be refunded at the price they were bought at the time of purchase and not at the full price amount. 

Exchanges (if applicable)
We only replace items if they are defected or damaged. If you need to exchange it for the same item, send us an email at help@sisiandseb.com.

To return your product, you should mail your product to: 

Sisi & Seb, C/O Continuum, Cromwell House, Andover Road, Winchester, Hampshire SO23 7BT 

(Please advise us before you send the product to us (help@sisiandseb.com)


We advise that you pay for your own shipping costs and use a recorded/trackable  service for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Tocoto Vintage SS19 | Sisi & Seb

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