Shipping  

Shipping charges are as follows:

UK & Republic of Ireland 

FREE shipping on UK and Republic of Ireland orders over £100

Our shipping rates for the UK vary and are calculated at checkout depending on the weight of your parcel. 

Our standard service is Royal Mail 48 and this service takes 2-3 days. 

You can pay for Royal Mail 24 which is our first class service and takes 1-2 days. 

Our next day delivery service is by courier and be sent with Hermes or UPS and needs to be placed by 12:30pm for guaranteed next day delivery. This is a trackable service. If you place your order after 12:30pm on a Friday your parcel will not be sent out until Monday. If you place your order on a Bank Holiday the parcel will be sent on the working day following this.

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

If you have any queries about order times and delivery please email us customerservice@sisiandseb.com 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you. 

Europe

FREE shipping on Europe orders over £150

All of our orders are sent via UPS or DPD and in some cases DHL. 

For larger parcels we use Hermes or UPS and this is a trackable service. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. 

For larger parcels we use Hermes or UPS and this is a trackable service. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. 

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you. 

Outside Europe 

FREE shipping on orders outside Europe over £200

Please note: we cannot be held accountable for any duty or tax chargers applied and these will be payable by the customer.  We also cannot account for any delays that may be incurred due to this either.

For larger parcels we use Hermes or UPS and this is a trackable service. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. 

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you. 

Returns Policy

If you would like to return your order or part of it, please email us as soon as possible after receiving your shipment: help@sisiandseb.com

Our return policy is 14 days from the delivery date. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund but we can exchange this for you or issue store credit. If you receive your item and are not happy with it please drop us an email (help@sisiandseb.com) as soon as you have received your parcel.  

To be eligible for a return, your item must be unused and in the same condition that you received it, the tags must still be intact and attached to the product. 

Several types of goods are exempt from being returned. We do not accept products that are intimate i.e. swimwear. 

To complete your return, we require a receipt or proof of purchase. The order number you received when you placed your order is sufficient - Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days

Late or missing refunds (if applicable)
Once your refund has been authorised by us and you have had email confirmation, it will take some time for the monies to go back into your account, you should allow 10 working days for this. If the money doesn't show in your account we advise that you check with your bank. Feel free to contact us at customerservice@sisiandseb.com if you have still not received the money after this time. 

Sale items
These will be refunded at the price they were bought at, at the time of purchase and not at the full price amount. 

Exchanges (if applicable)
If the size or style you ordered does not fit please send us an email at help@sisiandseb.com and we can advise on the exchange procedure. 

Faulty damaged items (if applicable)
If you feel you have received a faulty or damaged product, please photograph the parcel contents as soon as possible and email us: customerservice@sisiandseb.com and we can advise the next steps for you. 

Our return address is: 

Unit 17, Admiralty Way, Camberley, Surrey, GU15 3DT

All of the sizes we carry vary from style to style but the below is a rough guide for some of the brands we carry. Please feel free to contact us (customerservice@sisiandseb.com) if you have any other queries.

Rylee + Cru please view their size guide here

Liewood (Shoes) 

Liewood (Clothing) 

Organic Zoo (Clothing):  

Tocoto Vintage (Clothing): 

Louise Misha (Tights & Socks): 

Louise Misha (Clothing):

		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	Long dress	33	36	39	42	45	48	61	66	76	86	94	102	110
	Short dress	33	36	39	42	45	49	53	58	63	68	73	78	83
	CHEST
	MIN (Jersey)	24	25	26	27	28	29	30	31	33	35	37	39	41
	MAX	27	28	29	30	31	32	33	34	36	38	40	42	44
TOP
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	AVERAGE	25	27	29	31	33	35	38	40	43	46	50	54	58
	CHEST
	MIN	24	25	26	27	28	29	30	31	33	35	37	39	41
	MAX	27	28	29	30	31	32	33	34	36	38	40	42	44
PANTS / SHORTS / OVERALLS
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	Pants	30	33.5	35.25	37	40.5	44	51	59	67	75	83	91	99
	Shorts	14	15	16	17	18	19	20	22	23	24	25	26	27
	WAIST
	MIN	17	18	19	20	21	22	23	24	26	28	30	32	34
	MAX	19	20	21	22	23	24	25	26	28	30	32	34	36
JACKETS / COATS
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	MIN	29	30	31	32	33	36	38.5	41	46	51	56	61	66
	MAX	35	37	40	42	45	48	52	57	62	67	72	77	82
	CHEST
	AVERAGE	30	31	32	33	34	35	36	38	40	42	44	46	48
	ARM LENGTH (including shoulder)
	AVERAGE	27	29	31	33	35	37	41	45	49	53	57	61	65

Shipping  

Shipping charges are as follows:

UK & Republic of Ireland 

FREE shipping on UK and Republic of Ireland orders over £100

Our shipping rates for the UK vary and are calculated at checkout depending on the weight of your parcel. 

Our standard service is Royal Mail 48 and this service takes 2-3 days. 

You can pay for Royal Mail 24 which is our first class service and takes 1-2 days. 

Our next day delivery service is by courier and be sent with Hermes or UPS and needs to be placed by 12:30pm for guaranteed next day delivery. This is a trackable service. If you place your order after 12:30pm on a Friday your parcel will not be sent out until Monday. If you place your order on a Bank Holiday the parcel will be sent on the working day following this.

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

If you have any queries about order times and delivery please email us customerservice@sisiandseb.com 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you. 

Europe

FREE shipping on Europe orders over £150

All of our orders are sent via UPS or DPD and in some cases DHL. 

For larger parcels we use Hermes or UPS and this is a trackable service. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. 

For larger parcels we use Hermes or UPS and this is a trackable service. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. 

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you. 

Outside Europe 

FREE shipping on orders outside Europe over £200

Please note: we cannot be held accountable for any duty or tax chargers applied and these will be payable by the customer.  We also cannot account for any delays that may be incurred due to this either.

For larger parcels we use Hermes or UPS and this is a trackable service. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. 

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you. 

Returns Policy

If you would like to return your order or part of it, please email us as soon as possible after receiving your shipment: help@sisiandseb.com

Our return policy is 14 days from the delivery date. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund but we can exchange this for you or issue store credit. If you receive your item and are not happy with it please drop us an email (help@sisiandseb.com) as soon as you have received your parcel.  

To be eligible for a return, your item must be unused and in the same condition that you received it, the tags must still be intact and attached to the product. 

Several types of goods are exempt from being returned. We do not accept products that are intimate i.e. swimwear. 

To complete your return, we require a receipt or proof of purchase. The order number you received when you placed your order is sufficient - Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days

Late or missing refunds (if applicable)
Once your refund has been authorised by us and you have had email confirmation, it will take some time for the monies to go back into your account, you should allow 10 working days for this. If the money doesn't show in your account we advise that you check with your bank. Feel free to contact us at customerservice@sisiandseb.com if you have still not received the money after this time. 

Sale items
These will be refunded at the price they were bought at, at the time of purchase and not at the full price amount. 

Exchanges (if applicable)
If the size or style you ordered does not fit please send us an email at help@sisiandseb.com and we can advise on the exchange procedure. 

Faulty damaged items (if applicable)
If you feel you have received a faulty or damaged product, please photograph the parcel contents as soon as possible and email us: customerservice@sisiandseb.com and we can advise the next steps for you. 

Our return address is: 

Unit 17, Admiralty Way, Camberley, Surrey, GU15 3DT

All of the sizes we carry vary from style to style but the below is a rough guide for some of the brands we carry. Please feel free to contact us (customerservice@sisiandseb.com) if you have any other queries.

Rylee + Cru please view their size guide here

Liewood (Shoes) 

Liewood (Clothing) 

Organic Zoo (Clothing):  

Tocoto Vintage (Clothing): 

Louise Misha (Tights & Socks): 

Louise Misha (Clothing):

		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	Long dress	33	36	39	42	45	48	61	66	76	86	94	102	110
	Short dress	33	36	39	42	45	49	53	58	63	68	73	78	83
	CHEST
	MIN (Jersey)	24	25	26	27	28	29	30	31	33	35	37	39	41
	MAX	27	28	29	30	31	32	33	34	36	38	40	42	44
TOP
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	AVERAGE	25	27	29	31	33	35	38	40	43	46	50	54	58
	CHEST
	MIN	24	25	26	27	28	29	30	31	33	35	37	39	41
	MAX	27	28	29	30	31	32	33	34	36	38	40	42	44
PANTS / SHORTS / OVERALLS
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	Pants	30	33.5	35.25	37	40.5	44	51	59	67	75	83	91	99
	Shorts	14	15	16	17	18	19	20	22	23	24	25	26	27
	WAIST
	MIN	17	18	19	20	21	22	23	24	26	28	30	32	34
	MAX	19	20	21	22	23	24	25	26	28	30	32	34	36
JACKETS / COATS
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	MIN	29	30	31	32	33	36	38.5	41	46	51	56	61	66
	MAX	35	37	40	42	45	48	52	57	62	67	72	77	82
	CHEST
	AVERAGE	30	31	32	33	34	35	36	38	40	42	44	46	48
	ARM LENGTH (including shoulder)
	AVERAGE	27	29	31	33	35	37	41	45	49	53	57	61	65