Shipping  

CHRISTMAS ORDERS

OUR LAST SHIPPING DAY TO GUARANTEE CHRISTMAS DELIVERY WILL BE WEDNESDAY 16TH DECEMBER 2020 (UK ONLY). INTERNATIONAL DATES TO FOLLOW. DUE TO CURRENT GLOBAL CIRCUMSTANCES WE ARE EXPECTING RECORD NUMBERS OF PARCELS SO DELAYS ARE LIKELY WITH OUR COURIERS, PLEASE ORDER ACCORDINGLY YO ENSURE YOU GET YOUR PARCELS ON TIME.

We are currently experiencing very high demand in these strange times during the pandemic. Our warehouse team and couriers are working hard to get your parcels to you on time, whilst following strict safety guidelines. Most of our orders are arriving within 7 working days, however some parcels are taking longer to arrive. At the moment we advise that you add on an extra day or so to your shipping window so please bear this in mind before you choose your shipping method. Please check the tracking via your shipping confirmation or feel free to contact us. 

If you have pre-ordered an item in your shipment we will wait until this is in until we ship the rest of your order unless told otherwise.

We are working towards cheaper shipping rates but we also want your lovely orders to get to you on time and therefore use a more reliable shipping method. We also pay a premium on our packaging which is eco friendly. We use a warehouse to professionally pack and ship your orders to you which is covered in the cost that we charge but we do offer free shipping from £75.

Please do feel free to contact us about any of the above on customerservice@sisiandseb.com

Our shipping charges are as follows:

UK, UK Offshore & Republic of Ireland 

FREE shipping on UK orders over £75 

FREE shipping on UK OFF SHORE & ROI orders over £100

Our shipping rates for the UK vary and are calculated at checkout depending on the weight of your parcel. If you need to change your shipping method having already placed your order please email us asap and we can amend for you.

We aim to dispatch your orders within 24 hours of you placing your order Monday to Friday but please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

• Our standard service is Hermes 48 and this service takes 2-3 working days. This is a trackable service. 
• Our next day delivery service is sent by DPD and needs to be placed by 12:30pm for guaranteed next day delivery. This is a trackable service. If you place your order after 12:30pm on a Friday your parcel will not be sent out until Monday. If you place your order on a Bank Holiday the parcel will be sent on the working day following this. similarly orders placed over the weekend will be sent on a Monday.  
• Please note if your parcel goes over the weight limits we will automatically amend the shipping for you and if it is more than we have charged we will contact you via email for a further shipping quote,

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues with your shipment we will resolve this as soon as possible for you but please be aware this may take longer during busier periods.

If you have any queries about order times and delivery please email us customerservice@sisiandseb.com but ensure that you have tracked the parcel first via your Shipping Confirmation email which updates automatically.

Please see our table below for shipping costs to the UK and head to the next section for UK Off shore and ROI prices 

Service	Free Shipping   UK/OFFSHORE &ROI	Weight	Price
Hermes 48 hour packet	Over £75/£100	0-1kg
Hermes 48 hour parcel	Over £75/£100	0kg-15kg	£       5.95
DPD Next Working Day		0-30kg	£       8.50
DPD Next Working Day Before 12		0-30kg	£     12.00
DPD  Saturday Delivery		0-30kg	£     15.95

 

Europe

FREE shipping on European orders from £150

All of our orders are sent via DPD and in some cases DHL. 

Our shipping rates vary and are calculated at checkout depending on the weight of your parcel. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. 

We aim to dispatch your orders within 24 hours of you placing your order Monday to Friday but please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you but please be aware this may take longer during busier periods.

Please see our table below for shipping costs to Europe:

Country	Free Shipping	Shipping 0-30kg
Ireland, Guernsey, Isle Of Man, Jersey, Belgium, Czech Republic, Germany, Luxembourg, Netherlands	Over £100	£                 15.00
France, Austria, Denmark, Hungary, Lithuania, Poland, Slovakia, Slovenia	Over £150	£                 16.50
Estonia, Italy, Latvia, Portugal, Spain, Sweden	Over £150	£                 20.00
Bulgaria, Croatia, Finland, Romania	Over £150	£                 25.00
Greece	Over £200	£                 35.00
Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Bouvet Island, Faroe Islands, Georgia, Greenland, Guadeloupe, Holy See (Vatican City State), Iceland, Israel, Kosovo, Liechtenstein, North Macedonia, Malta, Mayotte, Moldova, Republic of, Montenegro, Reunion, San Marino, Serbia, Switzerland, Ukraine, Norway, Turkey	Over £200	£                 35.00

 

Outside Europe 

FREE shipping on orders outside Europe over £200

Our shipping rates vary and are calculated at checkout depending on the weight of your parcel. We use Royal Mail for our overseas shipments outside Europe. If the weight of your parcel exceeds our shipping threshold we will email you to advise additional postage fees associated with your shipment. Should you want us to send this DHL and pay an additional cost to get this sooner please email us prior to placing your order. 

Please note we cannot be held accountable for any duty or tax charges applied and these will be payable by the customer. We also cannot account for any delays that may be incurred here either. Please allow at least two weeks for orders outside of Europe. 

We aim to dispatch your orders within 24 hours Monday to Friday, please allow slightly longer for weekends and holidays. We always do our best to deliver your order as fast as possible and we will let you know when your order is dispatched. Once you receive your 'Shipping Confirmation' email your tracking number will be included and you can track your parcels progress. 

Once we pass your order over to the courier it is in their hands to get it to you. Should there be any issues we resolve this as soon as possible for you but please be aware this may take longer during busier periods.

Please see our table below for shipping costs:

Country	Free Shipping	Weight	Price
Canada, Russia, United States, United States Minor Outlying Islands	Over £200	0-1kg	£      15.00
		1-2.5kg	£      20.00
		2.5-5kg	£      25.00
Afghanistan, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Hong Kong, India (36 of 37 states), Indonesia, Iran, Islamic Republic Of, Iraq, Japan, Jordan, Kazakhstan, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Papua New Guinea, Philippines, Pitcairn, Qatar, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor Leste, Tokelau, Tonga, Turkmenistan, Tuvalu, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Wallis And Futuna, Yemen	Over £200	0-1kg	£      25.00
		1-2.5kg	£      30.00
		2.5-5kg	£      35.00

 

We do not currently ship to the following countries but please email us customerservice@sisiandseb.com and we can get a quote for shipping should you need one: 

Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India (1 of 37 states), Jamaica, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Monaco, Montserrat, Morocco, Mozambique, Namibia, Netherlands Antilles, Nicaragua, Niger, Nigeria, Panama, Paraguay, Peru, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Uganda, Uruguay, Venezuela, Western Sahara, Zambia, Zimbabwe

Returns Policy

Any orders placed from 1st November 2020 will be exchangeable until 14th January 2021. None of our items will include prices so do not worry about this if you are sending a gift. 

If you would like to return your order or part of it, please email us as soon as possible after receiving your shipment: customerservice@sisiandseb.com. 

Our return policy is 14 days from the delivery date. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund but we can exchange this for you or issue store credit. If you receive your item and are not happy with it please drop us an email (customerservice@sisiandseb.com) as soon as you have received your parcel.  

To be eligible for a return, your item must be unused and in the same condition that you received it, the tags must still be intact and attached to the product. 

Several types of goods are exempt from being returned. We do not accept products that are intimate i.e. swimwear. 

To complete your return, we require a receipt or proof of purchase. The order number you received when you placed your order is sufficient - Please do not send your purchase back to the manufacturer. 

Please fill out the returns slip included in your parcel to help us process this quickly on receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days

Late or missing refunds (if applicable)
Once your refund has been authorised by us and you have had email confirmation, it will take some time for the monies to go back into your account, you should allow 10 working days for this. If the money doesn't show in your account we advise that you check with your bank. Feel free to contact us at customerservice@sisiandseb.com if you have still not received the money after this time. 

Sale items
These will be refunded at the price they were bought at, at the time of purchase and not at the full price amount. 

Exchanges (if applicable)
If the size or style you ordered does not fit please send us an email at help@sisiandseb.com and we can advise on the exchange procedure. 

Faulty damaged items (if applicable)
If you feel you have received a faulty or damaged product, please photograph the parcel contents as soon as possible and email us: customerservice@sisiandseb.com and we can advise the next steps for you. 

Our return address is: 

Diamond Logistics, Unit 3 The Old Mill, Chapel Lane, Warmley, Bristol, BS15 4NQ

You will need to pay for your own shipping costs and we advise that use a recorded/trackable service for returning your items to ensure that these don't get lost. Shipping costs are non-refundable unless the goods have been confirmed as faulty. 

All of the sizes we carry vary from style to style but the below is a rough guide for some of the brands we carry. Please feel free to contact us (customerservice@sisiandseb.com) if you have any other queries.

Rylee + Cru please view their size guide here

Liewood (Shoes) 

Kids Shoe Size Conversion Chart
EU	UK
19	3
20	4
21	4.5
22	5
23	6
24	7
25	8
26	8.5
27	9
28	10
29	11
30	12

 

Liewood (Clothing) 

Euro Size	Age (approx)
56	3 months
68	6 months
74	9 months
80	1 year
86	1.5 years
92	2 years
98	3 years
104	4 years
110	5 years
116	6 years
122	7 years
128	8 years

 

Organic Zoo (Clothing):  

Age	0-3 months:	3-6 months:	6-12 months	1-2 years	2-3 years
Height	up to 62cm	up to 70cm	up to 80cm	up to 90cm	up to 98cm

 

Tocoto Vintage (Clothing): 

 

Age	3 months	6 months	9 months	12 months	18 months	2 years
Height	up to 62cm	up to 68cm	up to 74cm	up to 80cm	up to 86cm	up to 92cm
Chest	up to 44cm	up to 46cm	up to 48cm	up to 50cm	up to 52cm	up to 54cm
Waist	up to 44cm	up to 46cm	up to 48cm	up to 49cm	up to 50cm	up to 51cm
Arm Length	up to 22cm	up to 24cm	up to 26cm	up to 28cm	up to 30cm	up to 32.3cm

 

Louise Misha (Tights & Socks): 

 

Age	Foot size in cm	European Shoe Size	UK Shoe Size	US Shoe Size
0 to 3 months	9,7	16	0	1
3 to 6 months	10,4	17	1 ½	2
6 to 9 months	11,1	18	2	2½
9 to 12 months	11,7	19	3	3½
12 to 15 months	12,4	20	3 ½	4 ½
15 to18 months	13,1	21	4½	5
18 to 21 months	13,7	22	5½	6
21 to 24 months	14,4	23	6	6½
2 years	15,1	24	7	7 ½
2.5 years	15,7	25	7 ½	8
3 to 5 years	16,4	26	8 ½	9 ½
4 to 5.5 years	17,1	27	9	10 ½
4 to 6 years	17,7	28	10	11
4 to 6.5 years	18,4	29	11	12
5 to 6.5 years	19,1	30	11 ½	12 ½
5 to 7 years	19,7	31	12 ½	13
5.5 to  8 years	20,4	32	13	1½
5.5. years to 9 years	21,1	33	1	2
9 to 10 years	21,7	34	2	3
9.5 to  to 11 years	22,4	35

 

Louise Misha (Clothing):

 

		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	Long dress	33	36	39	42	45	48	61	66	76	86	94	102	110
	Short dress	33	36	39	42	45	49	53	58	63	68	73	78	83
	CHEST
	MIN (Jersey)	24	25	26	27	28	29	30	31	33	35	37	39	41
	MAX	27	28	29	30	31	32	33	34	36	38	40	42	44
TOP
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	AVERAGE	25	27	29	31	33	35	38	40	43	46	50	54	58
	CHEST
	MIN	24	25	26	27	28	29	30	31	33	35	37	39	41
	MAX	27	28	29	30	31	32	33	34	36	38	40	42	44
PANTS / SHORTS / OVERALLS
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	Pants	30	33.5	35.25	37	40.5	44	51	59	67	75	83	91	99
	Shorts	14	15	16	17	18	19	20	22	23	24	25	26	27
	WAIST
	MIN	17	18	19	20	21	22	23	24	26	28	30	32	34
	MAX	19	20	21	22	23	24	25	26	28	30	32	34	36
JACKETS / COATS
		3M	6M	9M	12M	18M	24M	3Y	4Y	6Y	8Y	10Y	12Y	14Y
	LENGTH
	MIN	29	30	31	32	33	36	38.5	41	46	51	56	61	66
	MAX	35	37	40	42	45	48	52	57	62	67	72	77	82
	CHEST
	AVERAGE	30	31	32	33	34	35	36	38	40	42	44	46	48
	ARM LENGTH (including shoulder)
	AVERAGE	27	29	31	33	35	37	41	45	49	53	57	61	65